Category Archives: Reputation Management

Handling Negative Comments: A Quick Bootcamp For Business Owners

So we all know it’s going to happen.  Somewhere on your Facebook page, your Google Place page or somewhere on the web, the complainers are going to come out.  No matter how good your service is, no matter how great your product is, at some point someone is not going to be a happy camper.  So when that day comes, what should you do?  The question comes up all the time, and it seems like in this new world of social media, business owners just aren’t sure how to handle it.  I’ve written in the past about how to avoid the very popular “head in the sand” strategy and create a simple proactive reputation management plan.  Here I’ll get even more basic to give you a quick boot camp on some of the best
advice I’ve come across over the years on getting ahead of your cranky customers and turning what could be a bad situation into a positive one for your business.

Continue reading